cFactory Suite: ServiceNow Integration with vRealize Automation
Centralized cloud management platform for managing vRealize Automation with ServiceNow’s well known user interface.
Current on-premise cloud solutions consist of multiple instance deployments, do not provide a simple, centralized user interface for provisioning, require a user to log into multiple web interfaces to request services, do not provision across multiple locations easily, are not natively integrated with ITSM ServiceNow and require projects with many developers to build the integration, and can be complicated to troubleshoot service outages where the problem can be spread across 14 to 20 virtual machine instances.
End user is able to login to the common ServiceNow interface and request available services (new, change existing, and decommission existing).
End user is able select from multiple vRA instances and determines which instance a new service or blueprint is created, through the ServiceNow interface. Users can request new services, reconfigure, and take action on existing assets from ServiceNow without having to locate the vRA instance for that asset and then log into different vRA instances to manage user assets.
Auto Discovery proactively monitor critical services across a vRA Distributed installs, capturing alerts and automatically triggering Incidents with attached log files. Service outages are reported when they happen instead of waiting for users to report outages.
Auto Discovery keeps vRA and ServiceNow synchronized to ensure that if something is added to vRA it is reflected in ServiceNow and if something is modified in ServiceNow it is reflected in vRA.
Auto Discovery automatically discovers existing assets in a new vRA instance. Auto Discovery will automatically identify vRA assets and populate ServiceNow with those assets making Catalog Items, BluePrints, Custom Properties, Build Profiles, Network Profiles, and Managed/Owened Machines available in ServiceNow.