cFactory Suite: ServiceNow Integration with vRealize Automation
Centralized cloud management platform for managing vRealize Automation with ServiceNow as the catalog shopping cart and user interface.
Current on-premise cloud solutions consist of multiple instance deployments, do not provide a seamless shopping cart experience, require a user to log into multiple web interfaces to request services, do not provision across multiple locations easily, are not natively integrated with ITSM ServiceNow and require projects with many developers to build the integration, and can be complicated to troubleshoot service outages where the problem can be spread across 14 to 20 virtual machine instances.
End user is able to login to a centralized interface and request available services (new, change existing, and decommission existing).
End user is able select from multiple vRA instances and determines which instance a new service or blueprint is created through one ServiceNow interface. Users can request new services, reconfigure, and take action on existing assets from ServiceNow without having to locate the vRA instance for that asset and then log into different vRA instances to manage user assets.
Optional CFS vRA Monitoring product license enables ServiceWatch to proactively monitor critical services across a vRA Distributed install automatically triggering Incidents with attached log files showing service outages when they happen instead of waiting for users to report outages.
Auto Discovery keeps vRA and ServiceNow synchronized to ensure that if something is added to vRA it is reflected in ServiceNow and if something is modified in ServiceNow it is reflected in vRA.
Auto Discovery automatically discovers existing assets in a new vRA instance. Auto Discovery will automatically identify vRA assets and populate ServiceNow with those assets making Catalog Items, BluePrints, Custom Properties, Build Profiles, Network Profiles, and Managed/Owened Machines available in ServiceNow.
Description: Reconfigure of VM options from SeviceNOW to vRA:
Description: Automated centralized discovery of the following existing vRA features. The discovery can be scheduled from one job or manually executed from ServiceNow. ServiceNow will automatically discover items across multiple vRA instances making them available to be managed in ServiceNow.
Description: Create a service request in ServiceNow when a VM reconfigure is requested, a new VM is requested, a service is requested, catalogue is added, modified, or deleted, a blueprint is added, modified, or deleted. Client problem solved: Gives administrators the chance to approve user requests for services and actions before they are sent to vRA.
Description: Perform following VM Actions in vRA from ServiceNow.
Description: Create, modify and delete blueprints in vRA from ServiceNow. Client problem solved: Allows the user to change their vRA blueprints from the ServiceNow interface rather than having to use the vRA interface.
Description: Deploy a new VM in vRA from ServiceNow. Client problem solved: Allows the user to request VMs from the ServiceNow shopping cart interface rather than having to use the vRA interface. In addition, the user can request VMs from multiple vRA instances through the same ServiceNow interface.