We enable known and trusted technologies like VMware & ServiceNow

A centralized experience for managing and deploying business critical services across private and public cloud platforms

Service Defined Architecture

Centralized Enterprise IT Infrastructure

Reduce Time & Cost to Integrate ServiceNow

Enterprise Ready

Key Areas

Centralized Management from ServiceNow

  • Comission New Services
  • Reconfigure Services
  • Decomission Services

Shopping Cart Experience

Commissioning, Reconfigure and Decommissioning of services leverages the ServiceNow Shopping Cart experience giving the user a store experience

Visibility Assets

Services managed by a user are centrally located in ServiceNow allowing a user to access and manage all their cloud assets and services from on a centralized platform

Data Migration & Data Auto-Synchronization

Auto Discovery automatically discovers existing assets in a new vRA instance. Auto Discovery will automatically identify vRA assets and populate ServiceNow with those assets

Native ITOM Integration

  • Service Request (SR): A new request automatically creates a SR in ServiceNow. Approval routings will occur based on the business rules established in ServiceNow. Once a SR is approved ServiceNow will automatically inform vRA and the requested service will be completed.
  • Change Request (CR): A reconfiguration automatically creates a CR in ServiceNow. Approval routings will occur based on the business rules established in ServiceNow. Once a CR is approved ServiceNow will automatically inform vRA and the requested service will be completed.
  • Incident: Any failure in vRA will automatically create an incident in ServiceNow. The product will automatically parse the server logs in vRA (Distributed install) and automatically attached the latest log entries to the incident to enable the incident owner to more rapidly asses the situation and take the appropriate troubleshooting actions.
  • Change Management Database (CMDB): The Auto Discovery capability constantly identifies changes and automatically records those changes with necessary time/date stamps in the ServiceNow CMDB.